As a DataCore customer, you have access to DataCore technical support resources around-the-clock, around-the-world. The table below summarizes the entitlements provided by your annual support agreement.
Support Plan | Premium Support |
---|---|
Product | SANsymphony Hyperconverged Virtual SAN |
Support Hours | 24 hours 7 days per week 365 days per year |
Online Resources | Yes |
Email and Web Support | Yes |
Telephone Support | Yes |
Updates | Yes |
Upgrades | Yes |
Response Goals | |
---|---|
Severity 1 | 1 hour from incident submission |
Severity 2 | 4 hours from incident submission |
Severity 3 | 24 hours from incident submission |