As a DataCore customer, you have access to DataCore technical support resources around-the-clock, around-the-world. The table below summarizes the entitlements provided by your annual support agreement.
| Support Plan | Premium Support |
|---|---|
| Product | MaxParallel for Windows Server SANsymphony |
| Support Hours | 24 hours 7 days per week 365 days per year |
| Online Resources | Yes |
| Email and Web Support | Yes |
| Telephone Support | Yes |
| Updates | Yes |
| Upgrades | Yes |
| Response Goals | |
|---|---|
| Severity 1 | 1 hour from incident submission |
| Severity 2 | 4 hours from incident submission |
| Severity 3 | 24 hours from incident submission |